Shipping & Delivery
Any estimated delivery time listed on each item is for UK orders only. Shipping abroad will of course take longer. You will be sent a tracking number when your order has been shipped. Once your parcel has left the UK it is totally in the hands of the postal service of the destination country. We have no control over when it will arrive. Items usually take 7 - 10 days but it can take longer. Delivery in the EU is £9. None European countries are £12. This can differ depending on the weight of the items purchased.
We currently deliver to all areas of the UK and Ireland. We are happy to ship items abroad but you MUST choose the correct country for delivery and shipping option. Any orders placed from abroad without the correct shipping selected will be cancelled.
All items are 2 - 7 working days in the UK but can be sooner. Next day delivery is on sale items only. We send items special delivery due to the high cost of the item. This does not mean that you will get your item the following day, just that it WILL be sent next day delivery once we have your item ready to ship.We currently charge a reduced special delivery cost of £5.50 for UK orders. Most items DO ship within 4 working days. Should there be an unexpected delay from our suppliers, we will contact you immediately by email so it is important you use a valid email address that you check regularly and equally important that you check any junk folders. Please call or email if you are unsure about any of the above details. We are happy to help!
Privacy & Security
We are committed to protecting your privacy. We will only use the information collected from you lawfully (in accordance with the Data Protection Act 1998).
We use 128bit encryption SSL technology, making sure your details are 100% safe
Returns & Replacements
We hope that you will understand our reasons for having a strict refund and returns policy. This is due to hygiene reasons and to ensure our customers are offered products in first class 100% re-saleable condition. We support the introduction of the Consumer Protection (distance selling) regulations and in line with this, we offer a refund or exchange within 7 days of receipt of your wig or hairpiece. Goods may be returned in this time as long as you have notified us of your intention to return the wig. However, due to hygiene reasons we cannot exchange or refund wigs that have been brushed/combed, worn, cut or restyled,. Wigs that have been combed are no longer new and will not be refunded. Any items returned smelling of tobacco, perfume, hairspray and body odour will not be accepted for refund or exchange. All good are inspected prior to dispatch and must be returned in the same new condition as received by you and must be complete with tags, hair nets and packaging. If the tags have been removed (or tied on afterwards) or if your purchase is not in it's original condition, it will be returned to you and no refund made. You are responsible for paying the return delivery costs. Items MUST be returned using recorded delivery to ensure the item is delivery. Any item not received by us will not be refunded. The sender is responsible for claiming for lost items. All goods are inspected prior to dispatch and must be returned in the same new condition as received by you and must be complete with any hang tags and packaging.
We refund the purchase price of the returned item.We do not refund the postage and packing charges. THERE ARE NO EXCHANGES OR REFUNDS ON SALE ITEMS. THERE ARE NO EXCHANGES OR REFUNDS ON ACCESSORIES, TURBANS AND SCARVES. WE DO NOT ACCEPT RETURNS OR EXCHANGES FROM ABROAD.
If the goods you receive are faulty, we will refund you in full by crediting the card you paid for your purchase with. If you have any problems with your order, please call 01746 781312 between Monday to Friday, 9:30am until 4:00pm. We will investigate and respond to any complaints within five working days. All our products are carefully checked and leave our premises in perfect condition. This does not affect your statutory rights as a consumer.
Ordering
You cannot collect your order from our premises. We are purely an Internet company.
WE CANNOT SEND OUT SEVERAL WIGS FOR A CHOICE TO BE MADE AND THE REMAINDER RETURNED.
It is almost impossible to buy a wig online if you are new to wigs. It is better to go to a shop and try a few one as they come in different sizes, cap constructions and colours. This way it makes it easier to know what style suits you and what type of wig you want. We do not have a shop but we may be able to advise you of shops local to you.
Please call us if you are new to wigs. We are happy to guide you in the right direction! We would recommend first time wig wearers to always call at a shop first. PLEASE ensure you give a correct email address and check your junk folder if you have one. If there is a problem with your order we will contact you by email rather than telephone due to the personal nature of the item. We appreciate some customers do not tell anyone they are wig wearers and we do not wish to cause any embarrassing situations. If we find it impossible to contact you by email we MAY send a text but it is rare. If your order has been cancelled it could be that we have tried unsuccessfully to make contact. We deliver to the UK and most EU and international countries. However, please be advised that we cannot accept returns from abroad.
Payment & Pricing
Please place your order order via the internet. It is secure.
We take all major credit cards and PayPal.
